Privacy policy

Last updated: 4 November 2026

This Privacy Policy explains how Jerial Roastery ("we", "us" or "our") collects, uses and protects your personal information when you visit jerialroastery.ae, place an order or contact us.

Information we collect

  • Contact and order details: your name, phone number, email address, and delivery and billing addresses.
  • Account details: if you create an account, your login details and order history.
  • Payment information: payments are handled by our payment providers. We do not store your full card details.
  • Messages: anything you choose to send us by email, phone or chat.
  • Browsing information: details such as your device, browser, IP address and the pages you visit, collected through cookies.

How we use your information

  • To process, deliver and support your orders.
  • To reply to your questions and requests.
  • To send you news and offers, only if you subscribe. You can unsubscribe at any time using the link in our emails.
  • To keep our website secure and prevent fraud.
  • To improve our website and products.
  • To meet our legal obligations.

Cookies

We use cookies to keep your cart, remember your preferences and understand how our website is used. You can block or delete cookies in your browser settings, but some parts of the website may not work properly without them. For details on the cookies used by our store platform, see Shopify's cookie policy.

Who we share your information with

We do not sell your personal information. We only share it with companies that help us run our store, such as:

  • Shopify, which hosts our online store.
  • Payment providers, to process your payments.
  • Delivery companies, to deliver your orders.
  • Email and analytics services that help us communicate with you and improve our website.

We may also share information when required by law or to protect our rights. Some of these providers may store data outside the United Arab Emirates.

Reviews

If you post a review on our website, your name and review will be visible to the public.

Keeping your information safe

We take reasonable steps to protect your information, but no method of sending or storing data online is completely secure. We keep your information only as long as we need it for the purposes above or as required by law.

Your rights

You can ask us to:

  • give you a copy of the personal information we hold about you;
  • correct information that is wrong;
  • delete your information, unless we need to keep it by law;
  • stop sending you marketing emails.

To make a request, email us at Sales@jerialroastery.ae. We may ask you to confirm your identity first.

Children

Our website is not intended for children, and we do not knowingly collect information about children.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.

Contact us

Jerial Roastery L.L.C – O.P.C
52, M-43, Musaffah, Abu Dhabi, United Arab Emirates
Email: Sales@jerialroastery.ae
Phone: +971 54 476 1761